Telegram
The Telegram pipe (the Telegram Chat Bridge) sends operational events from Active Reach into a Telegram group, and lets staff act on them right there. It’s how small teams run day-to-day operations without keeping a dashboard open.
This is the operations bridge. If you want agents to manage customer conversations in Telegram with rich profile/payment/loyalty cards, see Telegram inbox cards — a separate, conversation-focused surface that uses the same bot.
What flows into Telegram
| Event | What the team sees |
|---|---|
| New order | A forum topic per order with items, total, and fulfilment details |
| Order status | Updates posted into that order’s topic |
| Delivery / rider | Assignment + status, with Accept / Picked up / Delivered buttons for riders |
| Conversation escalation | A topic with the conversation context when the AI hands off to a human |
Each order or escalation gets its own forum topic, so threads never get tangled.
Connect
Create a group with topics
In Telegram, create a group and enable Topics in group settings. Add the Active Reach bot (@activereach_notify_bot) and make it an admin (it needs to create topics and post).
Get the chat id
Add the bot, then copy the group’s chat id (a negative number like -100…). The connect screen shows you how to retrieve it.
Connect in Active Reach
Go to Settings → Data Pipes → Telegram (or Connected Products → Active Chat → Telegram), paste the chat id, and choose which notifications to route (orders, delivery, escalations).
Test
Send a test notification from the connect screen — a message should appear in your group within seconds.
Rider actions
For in-house delivery, rider assignment messages carry inline buttons. A rider taps Accept → Picked up → Delivered; each tap updates the order and is recorded — no separate rider app required. Riders bind themselves once by DMing the bot /start <pin>.
Per-outlet routing
Multi-outlet brands can route each outlet’s orders to a different group or topic, so each store only sees its own operations. Configure this per location in the outlet’s settings.
Related
- Telegram inbox cards — manage conversations in Telegram
- Create a data pipe