Fraud detection
Go to Create → Loyalty → Fraud Queue to review flagged transactions.
What gets flagged
The platform monitors for patterns that indicate potential abuse:
| Pattern | Example |
|---|---|
| Rapid point accumulation | A member earns an unusual volume of points in a short period |
| Duplicate events | The same purchase event fires multiple times (double-earning) |
| Suspicious redemptions | Multiple high-value rewards redeemed immediately after a point spike |
| Account anomalies | New accounts earning at rates far above the workspace average |
Fraud queue
Flagged transactions appear in the queue with:
- Member name and contact
- Flag reason — what triggered the alert
- Transaction details — the specific earning or redemption events
- Risk score — relative severity
Actions
For each flagged item:
- Approve — dismiss the flag, transaction stands
- Void — reverse the transaction (points deducted/restored)
- Suspend member — freeze the membership pending investigation
- Contact member — send a message to verify the activity
What’s next
- Loyalty overview — program-level health
- Earning rules — add cooldowns to prevent gaming