Rewards

Rewards are the catalog of items contacts can redeem points for. In the admin you’ll find them at Loyalty → Rewards — the path is /dashboard/{ws}/loyalty/rewards (admin navigation for the rewards catalog inside the loyalty admin section). Customers see and redeem rewards on the storefront at <slug>.actii.me/rewards.

The split is by convention:

• loyalty = the backend system (tables, services, admin nav)
• rewards = the customer-facing artifact (storefront URL, in-app page_key='rewards', the RewardGrid widget)

Creating a reward

Click Add reward and configure:

• Name — display name (e.g., “10% off next order”, “Free coffee”)
• Type — discount (percentage or fixed), free item, or experience
• Points cost — how many points to redeem
• Tier restriction (optional) — only available to specific tiers (e.g., Gold-only rewards)
• Stock (optional) — limited quantity (e.g., 50 available)
• Validity — start date, end date, or always active
• Terms — redemption conditions displayed to the member

Reward types

Redemption flow

1. Contact views available rewards in their loyalty profile (via email, in-app, or POS)
2. Selects a reward and confirms redemption
3. Points are deducted from their balance
4. A coupon code or reward voucher is generated and delivered via their preferred channel

What’s next

• Memberships — enrollment and member management
• Fraud detection — flag suspicious redemptions